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Refund Policy

Return Policy:

Returns and exchanges are accepted with the following conditions:

• Full price merchandise only

• Must be returned within 14 days from date of purchase

• All shipping and handling charges associated with returns are non-refundable

• Returns must be in original condition at the time of return.

**This means the item must be returned in original packaging, must not be worn, altered, or washed, and have all original tags still attached. The product must be shipped back to Tula and there will be a 100% refund.

• Shoes must be returned in original condition with the original box. Boxes must be protected during the shipping process with no labels affixed to the exterior.

• Tula cannot accept responsibility for lost packages without proof of delivery.

Please send all returns to:

Tula

#1 Old Town Square

Fort Collins, CO 80524

When will my return be credited to my charge account?

After we have had the opportunity to inspect returned garments, we will issue a credit to your account for the original purchase price. Please remember, shipping charges incurred during the return process are not refundable.

Sales and discounts:

There are no returns or exchanges on sale merchandise. Item Availability We make every effort to ensure accurate inventory is reflected on our site. However, in the event the unforeseen stock outage occurs for your particular garment, you will receive email confirmation within 24 hours and your card will not be charged.

Gift Wrapping:

You can select to have your purchase gift-wrapped, at no additional cost, during check out.

Credit Cards:

We accept American Express, Visa, Master Card, and Discover. Modify Your Order: Once you have placed your order, it is not possible to make additions or changes to the order. If you need additional items, please proceed with a separate transaction.

Telephone Orders:

We will gladly accommodate phone orders.

Please contact us @ 970.482.1953 to place your order now.

Contact Information:

For customer service queries: kate@shoptula.com

For general queries about Tula: kate@shoptula.com